Hello, I have recently switched our phone line from Sky to BT. We have a pair of BT 8500 handsets and upon attempting to make a call, both now have no dialling tone and say "Line cord error, please check". I will highlight the steps we have already taken to resolve this:
BT claim the line is fine and they will need to send an engineer out. However, I don't want to risk being charged £130 for something. This problem started the day BT took over the line, so I'm pretty sure it's nothing to do with our house or wiring (I replaced all wiring with the BT Infinity kit) but nonetheless, I can't really afford to risk this charge.
Our BT Infinity broadband works absolutely fine. I can't explain why this is the case.
Thank you. 🙂
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Thank you for replying Dave! 🙂
I have called the number from my mobile and it was met with silence for a minute or two, followed by a long single beep sound, until I hung up. I suspect the exchange is where the problem lies too. I take it an engineer would check that as well? The equipment was fine right up until the day we switched, now it's not working, I'll be appealing any charge BT try and issue me with, as I've found this fault with other people and it's very often the exchange if they've just switched.
I take it the exchange issue (if it is that), would not affect the broadband?
I'm sorry the transfer didn't go as planned. Hopefully we can help you get up and running.
Take a look at the following page: How to test your phone line and equipment
If you can't find the help you need through the above link I'd like to get this looked into for you. We'll run a few checks to see if there's anything else that we can do to avoid sending an engineer out to you.
To reach us, click on my user name and then on contact the mods. It may take us a few days to get back to you but we will.
Thank you for all your replies! Daniel, I sent a message as instructed. I'd tried everything in that video already, but thank you for linking it! 🙂