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monkeykong1
Aspiring Contributor

on ‎06-08-2018 13h28

1,466 Views
Message 1 of 6

Phone Number not recocgnised

We have a problem with the internet cutting out. i think theres noise on the line. But BT dont recognise the phone number on there system.

When we switched to fibre they changed the number and line. We pay for it every month.

I cant use online chat as the number isnt recocgnised. Any ideas.

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5 REPLIES 5
pippincp
Distinguished Sage

‎06-08-2018 13h47 - edited ‎06-08-2018 13h47

1,455 Views
Message 2 of 6

Re: Phone Number not recocgnised

Ring 151 and report a line fault. If you need to use your mobile then 0800 800 151

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monkeykong1
Aspiring Contributor

on ‎06-08-2018 14h17

1,442 Views
Message 3 of 6

Re: Phone Number not recocgnised

Great but they dont recognise the number in the system to repair

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pippincp
Distinguished Sage

on ‎06-08-2018 14h20

1,440 Views
Message 4 of 6

Re: Phone Number not recocgnised

OK, using the landline ring 17070 option 2. It should repeat your landline number make sure it is the correct one.

Get back and let us know.

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monkeykong1
Aspiring Contributor

on ‎08-08-2018 18h07

1,408 Views
Message 5 of 6

Re: Phone Number not recocgnised

That’s seems to be the quite line test
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monkeykong1
Aspiring Contributor

on ‎08-08-2018 18h28

1,401 Views
Message 6 of 6

Re: Phone Number not recocgnised

Ok numbers correct will report noise on the line. Think this causes the dropouts
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