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Message 1 of 6

Phone Number not recocgnised

We have a problem with the internet cutting out. i think theres noise on the line. But BT dont recognise the phone number on there system.

When we switched to fibre they changed the number and line. We pay for it every month.

I cant use online chat as the number isnt recocgnised. Any ideas.

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5 REPLIES 5
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Message 2 of 6

Re: Phone Number not recocgnised

Ring 151 and report a line fault. If you need to use your mobile then 0800 800 151

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Message 3 of 6

Re: Phone Number not recocgnised

Great but they dont recognise the number in the system to repair

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Message 4 of 6

Re: Phone Number not recocgnised

OK, using the landline ring 17070 option 2. It should repeat your landline number make sure it is the correct one.

Get back and let us know.

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Message 5 of 6

Re: Phone Number not recocgnised

That’s seems to be the quite line test
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Message 6 of 6

Re: Phone Number not recocgnised

Ok numbers correct will report noise on the line. Think this causes the dropouts
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