Can extension be wired from Main phone socket once Home Hub 5 and new faceplate been installed? Just had Kelly Comms come to instal our Infinity 2 service with HH5 to replace HH3, as he left I suggested we check all in order as he simply said there you go mate it is working, picked up phone and line was dead!!!! He explained that he had done his job with the HH5 installation and that it was not possible to run an extension off the main phone socket so we either had to move the HH5 or move our telephone / answer machine, either way take it up with BT and he left?
If your extension was originally wired off of the master socket it should just have been a case of reconnecting it after he changed the front plate.
You either try to get someone back (good luck) or possibly have a go at connecting it yourself.
After some remonstration BT have agreed their contractor has caused me the problem and they will send an Engineer to reconnect the now disconnected extensions as their expense, the only challenge I have is that despite assuring me they would call me yesterday to make the appointment, to date I have not heard a peep?
I shall chase them and see if it is still on, the wife has said ditch them and go with an alternative even if you pay more just give up this life sapping nonsense and move on, maybe she is right?