Within the last 10 days my family and friends have been complaining that I do not answer their calls. But I have not heard my phone ring to announce an incoming call.
I have tested my line using the BT website which reports no fault found. I have tested the handset which rings. I can dial out, no problem. But when anyone calls me the phone does not ring.
Thinking maybe the phone was at fault I purchased a new one. Having set this up I found that it displayed the same fault. No ring on incoming calls.
This is very frustrating for all concerned.
What's the solution?
Solved! Go to Solution.
foxfire wrote:. I have tested the handset which rings.
Your statement is a bit confusing, if you mean that the handset is ringing when you call it?
If it does not, and you have run through the self help on this page
Then its almost certain its a line card fault in the exchange. Report it to BT, and they will arrange for an Openreach Field Technician to test in the exchange.
Try calling your home line from your mobile, when you hear ringing in the earpiece of your mobile pick up the phone on your home number and check if you can connect.
If when you pick up your home phone whilst it is ringing on the mobile you get a dial tone you have a crossed line.
Then its almost certain an exchange fault. Report it to BT, its quite easy to fix by moving your line to another equipment position. An Openreach technician can do that in about 10 minutes, once he is given a new allocation.
Keith, could it be that the capacitor in the master socket has blown? If so maybe something I could replace?
The capacitor is not used with modern phones, as they simply ring using the normal A and B wires. (2&5)
Its a legacy component, but it is still used as part of the automatic line test, to indicate that there is an NTE connected.
Failure of the ringing circuit in the exchange line card, is a very common occurance, owing to the age of the equipment in the exchanges.
I am sure that BT will sort it out, assuming that you have reported it?