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Newbie
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Message 1 of 8

Phone fault and reporting it

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Hello, I am having a problem reporting a fault on my line, the fault is that I have no ring tone and no incoming calls, broadband is still working, I have tried phone in main socket with and without hub connected, still nothing, I have gone through troubleshooting and when it gets to test my line all is does is turn off broadband and does nothing else. As it states that I cant report fault without doing line test I am at a loss. I do not have another phone or mobile here and none of my neighbours are in.What is the next step?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Phone fault and reporting it

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When the test finishes, your broadband will restore. Then you can view the test results, and carry on with the fault report.

Just leave the web browser on the page, as the session is stored.

 

If you still have problems try Live Chat

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Newbie
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Message 3 of 8

Re: Phone fault and reporting it

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thank you for quick reply, i will do that now.

 

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Newbie
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Message 4 of 8

Re: Phone fault and reporting it

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O.k. did that and got this:- Sorry, we are not able to test or provide an update on this line

please contact (telephone no. supllied)

we appologise for any inconvenience .

So going to try live chat or go for a drive and visit a friend and use their phone. Thought it would be easy to report but it is not. Thank you anyway 🙂

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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Phone fault and reporting it

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Are you sure your service provider is BT? Do you pay them for your calls and your line rental?

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Newbie
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Message 6 of 8

Re: Phone fault and reporting it

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The answer to both is yes and the lady from live chat is reporting the fault for me and getting them to contact me by email. So hopefully problem will be resolved soon. Many thanks as your pointer to  live chat was the next step I needed.

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Phone fault and reporting it

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Excellent, I do hope you get it sorted.

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Recognised Expert
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Message 8 of 8

Re: Phone fault and reporting it

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When you say, ' I have tried phone in main socket' is that the same phone or a different handset that you know is working because you go on to say, 'I do not have another phone'. Or does that mean you don't have a second line?

 

If the phone itself is faulty it won't work regardless of where you plug it in and with or without your broadband equipment.

 

If you can't report it online and none of your neighbours are in you could go to a payphone and report it from there.

 

 

 

 

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