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Newbie
422 Views
Message 1 of 4

Phone interupts internet

For months now our hub has been updating on and off and now it seems that if the phone rings when we are on the internet the connection is interupted,whats causing this?does antone know,it never used to.

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3 REPLIES 3
Distinguished Sage
403 Views
Message 2 of 4

Re: Phone interupts internet

hi you could try changing the filter they can fail also can you hear any noise on your phone line

If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.Test Socket.jpg
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

Newbie
398 Views
Message 3 of 4

Re: Phone interupts internet

Thanks John,but all looks to complicated think I might just go to Sky.

Distinguished Sage
394 Views
Message 4 of 4

Re: Phone interupts internet

the problem will still be there as they still use the same phone line maintained by open reach it is really very easy to do the checks and can save you a lot of money