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Newbie
30,812 Views
Message 1 of 8

Phone line Busy

Hi, every time I try to call my house phone or someone tries calling me it says the line is busy but no-one is actually on the phone. How do I stop it from being busy because I'm afraid of being charged a huge amount for a phone call I'm not even making? 

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7 REPLIES 7
Distinguished Sage
30,809 Views
Message 2 of 8

Re: Phone line Busy

Test Socket.jpghave you tried connecting your phone to the test socket and see if that cures the problem

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Newbie
30,804 Views
Message 3 of 8

Re: Phone line Busy

ok it works in the test socket what do i do now?
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Newbie
30,800 Views
Message 4 of 8

Re: Phone line Busy

if i leave it in the test socket my internet doesn't work
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Aspiring Expert
30,796 Views
Message 5 of 8

Re: Phone line Busy

If the Test Socket works then there is a problem with something connected at one of your extension sockets.  Unplug everything else from the extensions sockets.  That includes your sky box, broadband router, fax machine as well as all other telephones.

 

Replace the faceplate and connect your phone to the faceplate socket.  Does it still work?  If so, plug everything else back into its socket one-by-one.  Test each time until you again get the engaged tone on incoming calls.  Whatever you last plugged in is causing the problem. 

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Newbie
30,791 Views
Message 6 of 8

Re: Phone line Busy

I've unplugged everything and reconnected the faceplate but it doesn't work could it be a hardware issue with the socket box?
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Distinguished Sage
30,789 Views
Message 7 of 8

Re: Phone line Busy

if the line is only working at the test socket it is either a faulty faceplate or faulty internal wiring and you need an engineer to replace the master socket you can connect your phone and your home hub by using a filter in the test socket
Aspiring Expert
30,785 Views
Message 8 of 8

Re: Phone line Busy

The problem is that a BT engineer may charge you a hefty amount if it turns out to be faulty wiring rather than a faulty faceplate because the internal wiring belongs to you and BT will not fix it for free.  

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