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Get in touch with me by clicking on my username and then on contact the mods. We'll look into it for you but it will take us a few days longer than normal.
In the meantime, I'd suggest contacting our chat team to stop the direct debit and change your account to a cash/cheque payment system to stop the Direct Debit request. You can also stop the Direct Debit agreement with your bank to be sure it doesn't come out. Ask that we extend the date we need payment so that we can prevent any extra charges appearing on your bill for late payment. The chat link is below:
You need to check, using a phone, to make sure you have the right phone number. It could be that your line is crossed with someone else, and they are taking advantage of this by makling intenational calls.
Plug a phone in, and dial 1470 17070. It will read back your phone number, you can then check to see if its the number that matches your account.
If its not, then that would explain the bills.
Yes the engineer confirmed that the line is crossed but I still have to deal with the extortionate bill now 😞
That should make it a bit easier to pinpoint the problem @xchange seeing as the calls may have been raised during a time you couldn't make them.
I can't see anything from you in our queue at the moment. You can find the contact the mod links through my username in the about section.
Thanks Daniel, I'm doing as you've suggested and I've also emailed the moderators.
Thanks Daniel, I only just sent the email in to the moderators, perhaps it's in now?
For others' reference, the online chat team say they cannot move my bill to cash payments. I'm trying to negotiate a payment holiday now.
That's there now @xchange, thank you. It'll take us about 5 working days to look into it the charges raised for you but we will.
The only way that they can change you over to it is to cancel the Direct Debit. It's done automatically then. It can be done.
OK payment holiday sorted but despite spending 40 minutes on the phone yesterday to BT it seems like the tech team didn't put a block on outgoing calls. The chat person is telling me I have to pay to enact the block despite the fact that it's BT's incompetence that's caused this issue in the first place.
I can't believe what crummy service BT offers its customers. I've often heard BT competitors talk about BT having a monopoly on the market. Now I see what they mean - if line infrastructure was opened up to the competitive market I'm sure BT wouldn't be able to get away with this kind of inadequate business process.