Sam, from our Digital Help Capability Squad is very keen to get your thoughts, on what we need to do to improve the Help section of our website. If you have 5 minutes to spare, please complete this short survey, Help shape the re-design of BT Help Home
My phone (galaxy s5 neo) is unable to disconnect from my home hub when I leave my house. It still "thinks" it's connected but obviously as I'm not near my house there's no real connection. The only way to disconnect it is to turn my Wi-Fi off and back on.