Ping spikes when bt broadband went live

[nikon23]

Hello so 1 day ago my new BT broadband went live and since then after a few minutes i get random ping spikes which makes online gaming impossible to do. Here is some proof of it happening. My ping and latency ms is normally 0 in games or 7 normally as you can see but it randomly spikes up to 300 and 600 i just want to know a way to stop these ping spikes.

[Keith_Beddoe]

@nikon23 

Possibly errors on your line?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

I assume that nobody else is using your connection to stream video, as that will affect latency?

[nikon23]

yeah no noise

[Gary_C]

First thing is to tie down where the issue is.
Can you connect your machine via ethernet and see if that eliminates the problem.

[nikon23]

everything is connected to the ethernet i just get random ping spikes i want to know a way to permanently stop them from occuring

[Gary_C]

Right, so its not the Wifi.
So that leaves the Hub or your line.
You say there is no noise on the line, have you been listening while watching the ping ?
It might be switching noise from something domestic ?