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Expert
673 Views
Message 21 of 34

Re: Pings in evening

I've contacted the mods. Just to confirm ping back to 20ms this morning and download speed around 17Mbps.

A predicatable timetable.
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Highlighted
Distinguished Sage
662 Views
Message 22 of 34

Re: Pings in evening

Ok please keep the thread posted of progress
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Highlighted
Contributor
649 Views
Message 23 of 34

Re: Pings in evening

Mods have responded to my interleaving toggle request, should be disabled within 48h.

 

However pings are still spiking after 7pm, not as bad as last night but still very noticable. I made a seperate ticket about this. Hopefully it's fixed soon.

 

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    85 ms    96 ms    99 ms  BThomehub.home [192.168.1.254]
  2    27 ms    26 ms    27 ms  213.1.177.186
  3    28 ms    27 ms    32 ms  213.1.177.145
  4    29 ms    29 ms    31 ms  213.1.69.194
  5    28 ms    28 ms    26 ms  217.32.27.234
  6    29 ms    29 ms    26 ms  217.32.27.46
  7    27 ms    32 ms    27 ms  217.32.27.182
  8    94 ms   141 ms   103 ms  core2-gig7-0-0.manchester.ukcore.bt.net [109.159.250.218]
  9   115 ms   103 ms   100 ms  core1-te0-12-0-4.ilford.ukcore.bt.net [109.159.250.133]
 10   103 ms   109 ms   113 ms  peer2-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.126]
 11   117 ms   117 ms   109 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13    35 ms    45 ms    43 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 14    59 ms    67 ms    61 ms  132.185.254.142
 15    34 ms    41 ms    35 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

 

Speed is acceptable for this profile -

 

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 5114 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 5114 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps
 
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Highlighted
Contributor
638 Views
Message 24 of 34

Re: Pings in evening

Mine has been like that since joining BT, they throttle from 7pm to midnight, no matter who says they dont they really DO.
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Highlighted
Expert
633 Views
Message 25 of 34

Re: Pings in evening

Still no joy from the moderators. Running at my usual 17Mbps this morning (hub syncing at 19.7Mbps) but last night watching iPlayer on my IPTV it was fine in "high" definition (1.5Mbps) until 1930 then I switched to "normal" definition (about 0.5Mbps) but that started dropping out and making the programme unwatchable. So effectively running at less than 1/30th of the daytime speed in the evening with pings ten times higher than my usual 17ms. What would be the point of having BT Infinity if this problem is the same? How does BT Vision work in the evening? What about people who pay for services from LOVE FILMS, NETFLIX and the like? If BT Vision is "protected" isn't that against competition laws? Come on moderators isn't there an answer?
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Highlighted
Expert
627 Views
Message 26 of 34

Re: Pings in evening

Just to add a point I've had the IPTV for one and a half years and until the last few weeks it's been fine in "higher" definition all evening.
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Highlighted
Distinguished Sage
618 Views
Message 27 of 34

Re: Pings in evening

chris b the mods can take up to 3 days to reply to you direct
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Highlighted
Distinguished Sage
617 Views
Message 28 of 34

Re: Pings in evening

BT vision has QOS a percentage of the users individual bandwidth is reserved for on demand services only if other supplier's want to offer QOS or not is there choice
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Highlighted
Expert
603 Views
Message 29 of 34

Re: Pings in evening

The moderator will post updates on this issue in the following thread: http://community.bt.com/t5/BT-Infinity/problem-with-infinity/td-p/394437 since it appears to deal with the same issue.
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Highlighted
Contributor
578 Views
Message 30 of 34

Re: Pings in evening

This is still happening, moderator got back to me and linked that thread also which has been marked solved.


Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    17 ms    99 ms    97 ms  BThomehub.home [192.168.1.254]
  2    14 ms    13 ms    14 ms  213.1.177.186
  3    12 ms    14 ms    15 ms  213.1.176.161
  4    14 ms    12 ms    15 ms  213.1.69.198
  5    13 ms    14 ms    13 ms  217.32.27.70
  6   107 ms   107 ms   105 ms  217.32.27.182
  7   124 ms   118 ms   114 ms  109.159.250.226
  8   120 ms   124 ms   117 ms  core2-te0-13-0-0.ealing.ukcore.bt.net [109.159.250.139]
  9   124 ms   136 ms   196 ms  peer2-xe10-1-0.telehouse.ukcore.bt.net [109.159.254.116]
 10   108 ms   106 ms   109 ms  194.74.65.42
 11     *        *        *     Request timed out.
 12    95 ms    93 ms    89 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 13   107 ms   117 ms   125 ms  132.185.254.142
 14   103 ms   107 ms   113 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

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