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jamble
Contributor
996 Views
Message 1 of 34

Pings in evening

Hi,

 

I'm having problems with pings in the evening on bt total broadband option 3.

 

Speed is mostly fine but pings after 6pm go from 30ms to around 100-300 when checked with tracert. It only started last week and nothing has changed on my end. It makes playing any sort of online game a bit of a pain.

 

The ping spikes are not constant but seem to happen every 30 sec or so, it's easy to show with a tracert.

 

On a tracert the ping starts to jump around the 7th hop.

 

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    92 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    29 ms    27 ms    29 ms  213.1.177.186
  3    32 ms    27 ms    25 ms  213.1.176.161
  4    45 ms    27 ms    26 ms  213.1.69.102
  5    26 ms    49 ms    26 ms  217.32.27.50
  6    87 ms    90 ms    91 ms  217.32.27.182
  7   109 ms   112 ms   111 ms  acc2-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.25
0.194]
  8   105 ms    89 ms    102 ms  core1-te0-3-5-0.ilford.ukcore.bt.net [109.159.25
0.141]
  9    71 ms    40 ms    39 ms  peer2-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.130]
 10    34 ms    33 ms    34 ms  194.74.65.42
 11     *        *        *     Request timed out.
 12    33 ms    73 ms    33 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 13    36 ms    34 ms    35 ms  132.185.254.142
 14    35 ms    34 ms    34 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

 

Speed test ~ 7:30pm

 

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 5639 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 5639 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps

 

Also how would I go about getting interleaving disabled? Had some power outages in my area last week and the instability seems to have turned it on.

 

Thanks for any replies.

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33 REPLIES 33
Distinguished Sage
Distinguished Sage
973 Views
Message 2 of 34

Re: Pings in evening

you can ger 'fast' enabled by contacting the mods  http://bt.custhelp.com/app/contact_email/c/4951




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acelove
Aspiring Contributor
972 Views
Message 3 of 34

Re: Pings in evening

There is something extremely wrong with the routing on BT at the moment, I do already have fast fath enabled,  I have huge pings, traceroutes show that there is a fault with ukcore.bt.net of 155ms. 

 

I've spokent to their dept. They say nothing is wrong and that they want to charge me to escalete it. Its so annoying, I'm sick of BT now, I was furious when I came off the line, always some issues now since that crash a few month ago

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jamble
Contributor
962 Views
Message 4 of 34

Re: Pings in evening

At least it's not just me. The ping spikes are driving me crazy in battlefield 3, makes it impossible to play since last week.

Have contacted the mods about interleaving, thanks imjolly. 🙂
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Distinguished Sage
959 Views
Message 5 of 34

Re: Pings in evening

jamble the mods will contact you direct via email or phone normally within 72 hours
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957 Views
Message 6 of 34

Re: Pings in evening

Same here...impossible to be a gamer on a connection like this.Terrible.

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Distinguished Sage
955 Views
Message 7 of 34

Re: Pings in evening

Moon _of_jupiter it has been suggested to you on your post to contact the forum mods for there help
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954 Views
Message 8 of 34

Re: Pings in evening

Thanks.I have.

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jamble
Contributor
933 Views
Message 9 of 34

Re: Pings in evening

Still really rubbish spikey pings after 7pm. Is this ever gonna be fixed or even acknowledged?

 

Am quite sure its not my line or anything on my network as it only appears after certain hops in a tracert, which points to bad routing.

 

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     1 ms   100 ms    99 ms  BThomehub.home [192.168.1.254]
  2    29 ms    35 ms    27 ms  213.1.177.186
  3    28 ms    30 ms    26 ms  213.1.177.161
  4    27 ms    28 ms    28 ms  213.1.69.98
  5    26 ms    28 ms    28 ms  217.32.27.234
  6    27 ms    29 ms    28 ms  217.32.27.66
  7   165 ms   164 ms   160 ms  217.32.27.182
  8    78 ms    53 ms    52 ms  109.159.250.226
  9    59 ms    60 ms    62 ms  core1-te0-12-0-4.ilford.ukcore.bt.net [109.159.250.133]
 10    60 ms    60 ms    60 ms  peer2-xe10-0-0.telehouse.ukcore.bt.net [109.159.254.128]
 11    60 ms    58 ms    61 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13    61 ms    59 ms    60 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 14    38 ms    36 ms    38 ms  132.185.254.142
 15    60 ms    60 ms    59 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

 


Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    71 ms    97 ms    99 ms  BThomehub.home [192.168.1.254]
  2    28 ms    27 ms    28 ms  213.1.177.186
  3    26 ms    26 ms    27 ms  213.1.177.161
  4   167 ms   167 ms   160 ms  213.1.69.98
  5    27 ms    27 ms    28 ms  217.32.27.234
  6    27 ms    28 ms    27 ms  217.32.27.70
  7    52 ms    53 ms    52 ms  217.32.27.182
  8    50 ms    50 ms     *     109.159.250.226
  9    62 ms    59 ms    63 ms  core1-te0-12-0-4.ilford.ukcore.bt.net [109.159.250.133]
 10     *       60 ms    60 ms  peer2-xe10-0-0.telehouse.ukcore.bt.net [109.159.254.128]
 11    67 ms    70 ms    74 ms  194.74.65.42
 12     *        *        *     Request timed out.
 13    61 ms     *       60 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 14    37 ms    37 ms    35 ms  132.185.254.142
 15    59 ms    63 ms    59 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

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Distinguished Sage
930 Views
Message 10 of 34

Re: Pings in evening

jamble if you have contacted the mods they will get back to you and investigate further it can take up to 72 hours for a reply