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MorganRhianna
Beginner

on ‎11-09-2020 15h44

3,580 Views
Message 1 of 6

Placed an order and no confirmation email

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I placed a BT order on sunday and I have not received a confirmation email, i tried calling the helpline but have been on hold for 40 minutes please help me 

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5 REPLIES 5
Anonymous
Not applicable

on ‎11-09-2020 16h30

3,569 Views
Message 2 of 6

Re: Placed an order and no confirmation email

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Have you checked your Spam folder?

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MorganRhianna
Beginner

on ‎11-09-2020 16h31

3,567 Views
Message 3 of 6

Re: Placed an order and no confirmation email

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yes i have and no email
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JohnC2
Moderator
Moderator

on ‎11-09-2020 20h12

3,543 Views
Message 4 of 6

Re: Placed an order and no confirmation email

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Hi @MorganRhianna welcome to the forum and sorry you did not receive an order confirmation. You should receive this within minutes of your order been placed. If you still have not received confirmation please call in and our customer services team will be able to check on your order.

cheers

John

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Anonymous
Not applicable

on ‎11-09-2020 21h24

3,531 Views
Message 5 of 6

Re: Placed an order and no confirmation email

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Can you see the order in MyBT

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MorganRhianna
Beginner

on ‎11-09-2020 21h26

3,526 Views
Message 6 of 6

Re: Placed an order and no confirmation email

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i called the customer service team and had it resolved thank you