cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
272 Views
Message 1 of 8

Placing new order.

Hi

Trying to place an new order for 

Unlimited BT Infinity 1 + Weekend Calls + sainsbury voucher

upto 38mb/s

But after personal details can't go to set up getting error code Ref# CON-0067.
The flat had pervious BT line for plusnet that ended today and would like to have new provider up as soon as possible.
And frankly to get customer service help from BT is really tricky if you actually don't have a BT number. Which would scare away customers even if they would like to get your product. 

Looking forward for a reply and help.

Regards,
Sander

0 Ratings
7 REPLIES 7
Highlighted
Distinguished Sage
262 Views
Message 2 of 8

Re: Placing new order.

why did you not just transfer service by using a MAC code you can call BT Sales on 0800800150 and place the order
0 Ratings
Highlighted
Beginner
259 Views
Message 3 of 8

Re: Placing new order.

Because the previous order was not on my name and the Tennant that had it on her name already left. 
And the broadband service from plusnet is already cancelled on this date.

0 Ratings
Highlighted
Distinguished Sage
245 Views
Message 4 of 8

Re: Placing new order.

ok thanks that explains that i suggest you try the phone number and place your order that way
0 Ratings
Highlighted
Beginner
243 Views
Message 5 of 8

Re: Placing new order.

That's what i'm doing i'm usuing the previous phone number to place the order, but after putting down the personal details, it gives an error code and says that try placing an order online.

0 Ratings
Highlighted
Distinguished Sage
238 Views
Message 6 of 8

Re: Placing new order.

try ordering a new line that may solve the problem
0 Ratings
Highlighted
Beginner
230 Views
Message 7 of 8

Re: Placing new order.

Tried that, didn't work either.

0 Ratings
Highlighted
Distinguished Sage
223 Views
Message 8 of 8

Re: Placing new order.

you cannot use the old number in your inquiry you can try this number customer options 0800 800 030 they are UK bases and should be able to get this sorted for you
0 Ratings