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I have had the G4 Youview box just over a week now. On a couple of occasions when I have tried to play back a recording for the first time I get "Playback complete - playback of your recording has ended". This is an error because I have not played it, I am trying to play it for the first time and unfortunately it does not give me the option of starting at the beginning of the recording, even if I press the 0 button to try and get it to start playing at 0 minutes.
Luckily so far I have been able to watch the failed recordings via BBC iPlayer but this will be annoying if this happens with a programme that is not available to playback via one of the on demand players.
Sorry for the problems you're having with your Youview from BT service. I'm happy to help you from here. Click on my username and under the "about me" section of my profile you'll see the link to get it touch with us.