I need someone who speaks proper English to contact me about my account now!!!!!!!
Hello James and welcome to the forums.
This is a customer to customer forum the only BT presence are the moderators, who can be contacted on the following link
http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
I would also advise you to edit out your VOL number, you can add it when you contact the mods.