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Beginner
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Message 1 of 4

Please Help, My games are not working.

Hello,

 

Since friday most of my games that require me to connect to online servers are not letting me connect to their servers. I get a message saying that im failing to connect to their servers, i have never had a problem like this before. This happens on all pcs in the house hold. 

 

Surfing the net and watching videos are fine. 

 

I have tried doing the following:

reset the router and reset it to factory default

setup portforwards

Connected directly to the router via Lan cable

switched off wifi aswell as any other devices that was connected

checked for malware and viruses

restarted pc

 

My speed test results are: http://www.speedtest.net/my-result/5206441090

 

I have tried telephone support but they keep telling me that my internet is fine and its my end... but this problem has never occured.

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Please Help, My games are not working.

Hi @Papusa,

 

Thanks for posting and welcome to the Community Forums.

 

Your download and upload speeds are great and your latency is nice and low.

 

What games do you have this problem with? Are you using a particular online store or server?

 

Thank you

 

DanielS

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Beginner
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Message 3 of 4

Re: Please Help, My games are not working.

Hello @DanielS,

Any steam Games and any other games like World of warships for non steam games and Counterstrike global offensive for steam games.

Its never happened to me before so i dont know whats happening.

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Moderator
Moderator
299 Views
Message 4 of 4

Re: Please Help, My games are not working.

Thanks for posting @Papusa.

 

Can you do a tracert to the games in question and post the results? Can you also post a tracert to the BBC site fro comparison.

 

Cheers

 

David

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