I've tried to resolve my billing issue through live chat and calling the call centre but just get stonewalled - my live chat record was deleted/never forwarded (though i kept my own copy), and the promised manager complaint escalation never happened.
In brief, I have been charged for ages for Fr & Family Mobile despite never having requested it.
I have never called a mobile from my landline in the history of my contract, and never would.
Requests for a refund have fallen on completely deaf ears. My request for proof that I requested this service have been met with silence/refusal. Apparently it is my fault that I trust BT and do not look at my bills. Not good.
Please can someone rescue the customer service ethic that is lost on the overseas BT team - I can't believe the experience to date (first time I've talked to BT since the contract started - 9+ years ago...)
Many thanks in advance 🙂
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.