Solved! Go to Solution.
You can leave BT if you want but unless you move to Virgin, your new Internet provider will be using the same line etc as BT so your line problem will still be there.
Thanks for your post and welcome to the forum.
I'm sorry that your services have developed a fault. Send over your details to us and we will check what's causing the hold up with the repair.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.