I have been suffering drops outs roughly every 5 minutes since my BT wifi was installed about a year ago.
This means, for example, that music from wireless speakers is severely disrupted and phone calls from the BT Smart Talk app are terminated, plus internet browsing is inconsistent.
I have an old house with thick walls and I primarily use Apple products so understand this can be problematic. It takes about 24 hours to download a TV programme from Sky. On the upside I live about 100 yards from the BT exchange box in the street.
Having read some advice from other users, I split the dual band into two channels:
Additionally, my Hub settings are:
Wifi was still dropping out so then I've invested over £150 in:
So the drop-outs still persist, even when using the Home Hotspot and ethernet cable wired to my music speakers.
I have now exhausted all my ideas (and patience) of how to resolve this hugely frustrating and increasingly costly issue. Not to mention the many hours I've spent trying to find a solution.
Can anybody help?
Thank you in advance.
If it is your Ethernet and Wireless that is dropping out you should buy an Openreach modem for about £20 from an auction site. Plug it in to replace your Homehub 5 and connect the Homehub 5 to the modem. This will more than likely stop the disconnects that you are having.
Your hh5 is a modem and router combined into one unit. Many customers have found that by using a separate modem to connect to the internet and the hh5 as just a router helped their stability. Before the hh5 the standard installation was openreach modem and hh3/4. There are many post on the board about using a modem
if the hub is connecting to the internet and holding conenction and your problem is therefore your wireless devices are having difficulty connecting to hub and then problems holding that connection then there is nothing BT can do to help you with your wifi connection.
if wifi is the problem then a separate modem won't help but mabe a different modem router will give a stronger wifi signal thoughout your home - unlikely if very thick walls
You have not made it clear if it is your wireless connection that is dropping out or if it is your connection to your house that is the problem. Obviously if it is the connection to the house that is dropping out nothing you do to your wireless signal will stop the drop outs.
If it is your wireless that drops out you might need to consider a combination of Ethernet and wireless access points where the "dead" spots are.
You need to establish if the connection is dropping to the house or if it is the HH5 that is the problem or if it is purely a wireless problem.
If you post the stats from the Homehub 5 it should show the length of time your connection has been maintained. You can get the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
I don't think you have demonstrated that your problems are not wireless problems.
Is it possible to connect a device to the homehub using ethernet cable, not powerline, not wifi ? If you can do this, you can then see if that solves the problem.
On your homehub wireless settings, I suggest you manually select a channel to stop smart wireless swapping channels.