Hi @alexjgrey and welcome.
I'm sure we can help with this. Can you run the speed test, including the further diagnostics and post the results?
Thanks very much for your quick reply. PSB. The download speed when I used speedtest.net peaks at around 2mb then drops to 0.3-0.4mb
The BT speedtest results-
|1. Product name:||BT Home Hub|
|2. Serial number:||+068340+NQ64524331|
|3. Firmware version:||Software version 188.8.131.52.184.108.40.206.32 (Type A) Last updated 02/03/17|
|4. Board version:||BT Hub 4A|
|5. ADSL uptime:||3 days, 03:17:14|
|6. Bandwidth:||1075 / 8183|
|7. Data sent/received:||817.9 MB / 1.9 GB|
|8. Broadband username:||email@example.com|
|9. BT Wi-fi:||Yes|
|10. 2.4 GHz Wireless network/SSID:||BTHub4-KFQZ|
|11. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|12. 2.4 GHz Wireless security:||WPA and WPA2|
|13. 2.4 GHz Wireless channel:||1|
|14. 5 GHz Wireless network/SSID:||BTHub4-KFQZ|
|15. 5 GHz Wireless connections:||Enabled (802.11 a/n (up to 300 Mb/s))|
|16. 5 GHz Wireless security:||WPA2|
|17. 5 GHz Wireless channel:||48|
|19. MAC Address:||24:20:c7:63:1e:7e|
|20. VPI/VCI:||0 / 38|
|21. Modulation:||G.992.5 Annex A|
|22. Latency type:||Fast|
|23. Software variant:||-|
|24. Boot loader:||-|
Good morning John46
This is the further diagnostic test.
1. Best Effort Test: -provides background information. Download Speed 1.59 Mbps 0 Mbps 7.15 Mbps Max Achievable Speed Download speed achieved during the test was - 1.59 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 7.22 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.73 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.73Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
When my broadband was running normally for the short period it was at the top of the band running at 6.4mb and I was able to stream from amazon prime.