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Message 1 of 4

Please help in removing expired phone account from BT ID

I am no longer a BT customer so want the login to now only show the account for a family member.


There does not seem to be an online way of doing this and I tried phoning your call centre and all they could suggest was to delete the account and set up again but that would delete history and I did not want that.


I see you have been able to do this for other customers, so can someone please contact me.   Thanks

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3 REPLIES 3
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Message 2 of 4

Re: Please help in removing expired phone account from BT ID

Hi @ts2 welcome to the forum and thanks for your post. Sorry that you could not get this resolved when you called in. Just to confirm you have a BTID with your account (now closed) and a family member's account listed under your ID is that correct? And you would like your account removed from the BTID? 

cheers

John

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Message 3 of 4

Re: Please help in removing expired phone account from BT ID

Yes, that is correct.
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Message 4 of 4

Re: Please help in removing expired phone account from BT ID

Thanks, @ts2 I'll send you a private message so you can get in touch with the moderation team and we'll be able to help. We're really busy at the moment so it will take longer than normal to respond.

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