This is my last attempt to fix this issue before I have no choice but to cancel my broadband altogether.
I like in a small country village where BT is the only option for broadband, at the very start BT said I would never get a connection better than 1mb. I have been with BT for years now and I have always had around 0.9 mbs down speed (via speedtest.net). This speed was fine for me, I use the PC for gaming etc and it worked like a dream, very stable.
However within the last month, I noticed videos stopped downloading, pages took a long time to load. I tested the speed and it was 0.34 mbs. I phoned BT and the person I spoke to said to me that getting the new router hub 3 (was on hub 2 before) would solbe my issues, however I had to get a new contract, which i did. However that same day the speed seemed to fix itself again, raiding to 0.65- 0.70.
The router arrived and I tested my old router again before installing the new one, I got 0.72, i installed the new router, new filters calbes etc and it was still 0.72, I was sad that it didnt help, however 0.72 is fine, since i was getting 0.9 originally.
Day after, the speed crashed to 0.12, I cant download anything, I can't watch videos, I can't play any online games which I have been subscribed for years. I phoned BT again and they said not to use the phone for 20 mins, they will test the line. They never got back to me and I am having to phone BT every day and explain the EXACT same issues and this entire story every time, nothing is being done and its really stressing me out.
This is my 4th day @ 0.12 and I am paying money for it, already paid for games I have to download (now impossible) and paying a subscription for a online game I can no longer play.
Please someone help me, all I am asking for is my original speed of 0.7 - 0.9 back again, it's not too much to ask for?
Thanks for the reply, i will try the line test and get back to you, meanwhile here is hub info
ADSL Line Status
|Connection time:||0 day, 02:02:57|
|Modulation:||G.992.1 Annex A|
|Noise margin (Down/Up):||6.4 dB / 10.0 dB|
|Line attenuation (Down/Up):||63.5 dB / 31.5 dB|
|Output power (Down/Up):||15.8 dBm / 12.3 dBm|
|FEC Events (Down/Up):||5882 / 77|
|CRC Events (Down/Up):||137 / 13|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||599 / 14|
|Error Seconds (Local/Remote):|
0 / 0
IP Profile for your line is - 250 Kbps
Download speedachieved during the test was - 221 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
Seems today its up to 0.22, double what yesterday was but still not the 0.5 I have been assured I would get, and certainly not the 0.9 it has been for years.
I did try a new filter etc, I will do as you say and leave it for 3 days and see what happens, thankyou.