Please help with error code IPC 6023

[Jay_Nix]

privately message me your account number please. I'll check it out. Thank you

[andydesigns]

After speaking to the tech guy today, it appears when I was re-contracted with the new Smart Hub the system had put me on copper broadband instead of fibre infinity!!.
I was on infinity before the re-contract so not sure what happened there. The order confirmation I got said infinity but apparently it hadnt been setup with BT Wholesale.

I've now got to wait for another call tomorrow to let me know when they can activate infinity and get my TV services back.
*sigh*

[Keith_Beddoe]

@andydesignsYou can check this yourself if you wish.

Look at the information from the smart hub, using this link.

http://192.168.1.254/0000012803/gui/#/technicalLog/information

See what is showing for modulation.

If you are on Infinity it should say G_993_2_ANNEX_B

Anything else would indicate normal broadband.

I am surprised that you did not notice the drop in speed?

[andydesigns]

Modulation is G_992_5_ANNEX_A so definitely normal bb. I had a feeling it was a bit slower but thought it was my imagination. I even did a speedtest which showed between 17-25mbps. I just thought as the service had just been re-activated that it was maybe just 'settling' because I'm aware the speed can fluctuate for the first 10 days.

Anyway just had an email confirming my upgrade to infinity which should be done within 3 working days.......still this means no extra TV channels all weekend.

[Keith_Beddoe]

Yes, ADSL2+, but speed might be good if you are near the exchange. Does not help with the extra channels

The order people must have selected the wrong product code.

Lets hope the fibre cabinet is not full.

[andydesigns]

FULL? - now I'm worried again

[Keith_Beddoe]

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@andydesigns wrote:
FULL? - now I'm worried again

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Possibly not, if they have guaranteed a connection in three working days.

You can check here.

Broadband availability checker

See if the VDSL status is "available", or "waiting list".

[andydesigns]

Everything is listed as available. Also noticed it says at the bottom "There is an open order on your line which is due to complete by 09-May-2017", I sincerely hope it will be sooner than that.

[Keith_Beddoe]

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@andydesigns wrote:
Everything is listed as available. Also noticed it says at the bottom "There is an open order on your line which is due to complete by 09-May-2017", I sincerely hope it will be sooner than that.

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Whew

Bear in mind you were quoted three days. That is three working days, not including weekends and bank holidays, so I would expect the earliest date to be 4th May, but it could be longer if Openreach have a backlog of work. Which is why they quoted the 9th May.