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Jay_Nix
Retired BT Expert
789 Views
Message 11 of 19

Re: Please help with error code IPC 6023

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privately message me your account number please. I'll check it out. Thank you

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andydesigns
Contributor
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Message 12 of 19

Re: Please help with error code IPC 6023

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After speaking to the tech guy today, it appears when I was re-contracted with the new Smart Hub the system had put me on copper broadband instead of fibre infinity!!.
I was on infinity before the re-contract so not sure what happened there. The order confirmation I got said infinity but apparently it hadnt been setup with BT Wholesale.

I've now got to wait for another call tomorrow to let me know when they can activate infinity and get my TV services back.
*sigh*

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
768 Views
Message 13 of 19

Re: Please help with error code IPC 6023

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@andydesignsYou can check this yourself if you wish.

 

Look at the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

See what is showing for modulation.

 

If you are on Infinity it should say G_993_2_ANNEX_B

 

Anything else would indicate normal broadband.

 

I am surprised that you did not notice the drop in speed?

 

 

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andydesigns
Contributor
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Message 14 of 19

Re: Please help with error code IPC 6023

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Modulation is G_992_5_ANNEX_A so definitely normal bb. I had a feeling it was a bit slower but thought it was my imagination. I even did a speedtest which showed between 17-25mbps. I just thought as the service had just been re-activated that it was maybe just 'settling' because I'm aware the speed can fluctuate for the first 10 days.

Anyway just had an email confirming my upgrade to infinity which should be done within 3 working days.......still this means no extra TV channels all weekend.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
756 Views
Message 15 of 19

Re: Please help with error code IPC 6023

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Yes, ADSL2+, but speed might be good if you are near the exchange. Does not help with the extra channels Smiley Sad

 

The order people must have selected the wrong product code.

 

Lets hope the fibre cabinet is not full.

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andydesigns
Contributor
751 Views
Message 16 of 19

Re: Please help with error code IPC 6023

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FULL? - now I'm worried again
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
747 Views
Message 17 of 19

Re: Please help with error code IPC 6023

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@andydesigns wrote:
FULL? - now I'm worried again

Possibly not, if they have guaranteed a connection in three working days.

 

You can check here.


Broadband availability checker

See if the VDSL status is "available", or "waiting list".

 

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andydesigns
Contributor
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Message 18 of 19

Re: Please help with error code IPC 6023

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Everything is listed as available. Also noticed it says at the bottom "There is an open order on your line which is due to complete by 09-May-2017", I sincerely hope it will be sooner than that.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
737 Views
Message 19 of 19

Re: Please help with error code IPC 6023

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@andydesigns wrote:
Everything is listed as available. Also noticed it says at the bottom "There is an open order on your line which is due to complete by 09-May-2017", I sincerely hope it will be sooner than that.

Whew Smiley Happy

 

Bear in mind you were quoted three days. That is three working days, not including weekends and bank holidays, so I would expect the earliest date to be 4th May, but it could be longer if Openreach have a backlog of work. Which is why they quoted the 9th May.

 

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