We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I called BT two weeks ago, explained I was getting less than my guaranteed minimum speed and eventually they arranged an engineer visit for he following week.
At 6pm the night before, they called me to say that one of their engineers had visited my local exchange and "made some repairs", I should wait 48 hours for the speed to come back up and they were cancelling the engineer visit for the following day.
I waited for 48 hours and didn't see any change whatsoever, so called them back. They then said they'd "refreshed my connection" and I should wait another 48 hours for the speed to come back up. Again, no change after 48 hours.
I'm getting the feeling that I'm being fobbed off. From what I understand, the only way for my speed profile to be reset is for an engineer to visit the street cabinet I'm connected to. How do I actually get this to happen?