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Webby
Distinguished Sage
357 Views
Message 11 of 14

Re: Please reset DLM following recent phone line repair

Call and tell them you're below the minimum expected speed for your line.
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ean25
Aspiring Contributor
308 Views
Message 12 of 14

Re: Please reset DLM following recent phone line repair

I called BT two weeks ago, explained I was getting less than my guaranteed minimum speed and eventually they arranged an engineer visit for he following week.

 

At 6pm the night before, they called me to say that one of their engineers had visited my local exchange and "made some repairs", I should wait 48 hours for the speed to come back up and they were cancelling the engineer visit for the following day.

 

I waited for 48 hours and didn't see any change whatsoever, so called them back.  They then said they'd "refreshed my connection" and I should wait another 48 hours for the speed to come back up. Again, no change after 48 hours.

 

I'm getting the feeling that I'm being fobbed off.  From what I understand, the only way for my speed profile to be reset is for an engineer to visit the street cabinet I'm connected to.  How do I actually get this to happen?

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pippincp
Sage
298 Views
Message 13 of 14

Re: Please reset DLM following recent phone line repair

You need the engineer to visit your home, identify and fix the fault for a DLM reset.

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fwdlink
Beginner
272 Views
Message 14 of 14

Re: Please reset DLM following recent phone line repair

I'm in this vicious loop myself and my contract expires next month, I'm guessing my only way out of this mess is a full cancellation and allow the line to be terminated so it wipes the slate clean. I will then open a new account with another provider.
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