I've had a BT Infinity connection since 2014 which has consistently delivered over 70Mbps downstream with no issues. A few months ago I experienced a problem with my phone not ringing with incoming calls which required an engineer visit. This turned out to be an earth short at the cabinet and didn't affect my broadband signal. After the engineer fixed the phone line problem, my Infinity speed dropped to 50Mbps. I was assured this was temporary and would ramp back up after two weeks.
Thanks John. So, given that BT did find a fault with my line and did fix it - albeit now four months ago - how do I get the DLM reset?
The confirmation email I was sent when I last renewed my Infinity contract says my "guaranteed minimum" speed is 54Mbps. Since BT isn't delivering on this, can I terminate my contract?
Hi Webby, thanks for your help. What do you mean by connecting near the max obtainable rate? BT's own DSL checker says the max rate for my line is 79Mbps, and I have had over 76Mbps for several years right up until the recent repair. Why is 51Mbps now my maximum obtainable?
Thanks everyone - any suggestions on the quickest way to arrange an engineer visit? BT tech support has never offered me that option.