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berttie
Aspiring Contributor
627 Views
Message 1 of 5

Poor Broadband Speed. How can I get an update from BT

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I reported a fault with BT about my broadband dropping connection and being slow. The initail guy tried to convince me that it was a wifi problem despite the fact that I was connected via ethernet on my main PC... grrrrrrrrrrrrrrrrr.

 

Anyway the long and short of it was that openreach came around and there is a fault somewhere in in the road but that is all the information I have ... no further updates at all from BT.

 

I used to have around 20 megabits connection and now on a good day its 10 but drops down to below 1 on occasions. I also have BT TV so watching or recording the intertnet channels is an issue too ....

 

Please can someone help with a decent update ... all I have have is the dig team are need ....

 

Rob

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4 REPLIES 4
NeilO
Moderator
Moderator
618 Views
Message 2 of 5

Re: Poor Broadband Speed. How can I get an update from BT

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@berttie I'm sorry about the fault with your broadband. You can track faults on this link but if you need any further help finding out whats happening please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .

Thanks

Neil

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berttie
Aspiring Contributor
556 Views
Message 3 of 5

Re: Poor Broadband Speed. How can I get an update from BT

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Hi Neil,

 

Thanks for the reply ...

 

can you provide a little more detail on the " please use the 'contact the mods' link in my forum profile to send in your details."

 

I cannot see where I do this ..

 

REgards

 

Rob

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JohnC2
Moderator
Moderator
551 Views
Message 4 of 5

Re: Poor Broadband Speed. How can I get an update from BT

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Hi @berttie If you having difficulty with the link on Neil's profile try mine. 

 

You should see a link under my profile avatar with a hyperlink to "contact the Mods"

 

Cheers

John

 

 

 

 

 

 

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imjolly
Distinguished Sage
Distinguished Sage
533 Views
Message 5 of 5

Re: Poor Broadband Speed. How can I get an update from BT

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shown here

contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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