Now that's what I call service. Post here about the problem, and ten minutes later, my adsl speed is shooting back up where it should be. I'm sure it's just coincidence, but if by any chance it was a kindly BT tech who read the post above, thank you sir. I'm just hoping it's not an intermittent between me and the exchange that's been temporarilty mitigated by the lines blowing about and making better contact.
I am having exactly the same problem as you, same 500kbps and all symptoms exactly the same, did you get yours resolved in the end??
We have been having problems with speed since the beginning of February. Apart for a few days we were getting under 500kbps
BT admitted that there was a line fault and it was bottleneck somewhere.
We had to arrange for a engineer to visit,
That was a task in its self the Call centre was useless 3 calls and been put on hold a number of times and 40 mins later a appointment was arranged.
On the day of planned visit we tested our line and got 330Kbps the engineer called us from the exchange where he had been running tests he asked us to run a test and he would be with us shortly. We ran a test and got just under 7Mb Fantastic,
The engineer said he must have cleared the fault when running the tests at the exchange, he checked all ou wiring and disconnected our extension (as we do not use it) he ran some line tests and everything was fine.
Everything was fine for a few days and the speed just got slower and slower. And we are back to getting under 500Kbps, we have e-mailed a complaint to BT but only had a phone message from the Tech call centre in India.
Do they not have all our info on file including the tests the engineer ran. There is clearly a fault at the exchange that is causing a bottle neck the engineer said the system will get slower and slower till the errors a cleared.
Can anybody sugest what we do next, I refuse to call the help line because they are useless, they do not understand you, they constantly put you on hold.
Please can anybody help as we are pulling out hair out and contemplating cancelling our direct debit,
At least most of you seem to have issues which can be sorted 'self help', my slow broadband is possibly due to a waterlogged cable that runs between the green box 150 yards away and the pole outside my house.
Seeing that broadband uses a high frequency signal and it's passed down a pair of wires, adding dirty water makes a nice capacitor which is a short circuit to high frequencies.
Unfortunatly for phone use the cable is working as intended. (maybe I oughta get McNicolas in to re-lay all the fibre optic cable tv lines in the street, digging up the BT one in the process).
Was pinning my hopes on Infinity which is pencilled in for the summer but if this cable is the problem then I'm probably wasting my money if I go for it.
If you post the following then we may be able to offer you some help
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators