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Message 1 of 2

Poor Response from BT

For two months now I have been trying to get BT to deal with my slow BB (0.1mps) and BB dropping when I receive a phone call. An engineer has been out twice sorted the problem i.e. speed up to 0.9 and no dropping, only for the problem to return a few days later. On my last  contact they were going to ring me back in half an hour so I waited half a day with no contact, waited again the following day, went on holiday for a few days but still no contact. Any suggestions on how to get any real support from BT.

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Message 2 of 2

Re: Poor Response from BT

Hi    griff53


Welcome to the community forums


Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators

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