I have had BT services since January 19th, when I signed up I was informed our line would suppoirt between 8.5mb and 18.5mb. I only recieved 1mb for the first 14 days but understand there is a settlement period.
The speed has remained at this speed though and despite many attempts to rectify situatiuon I am fobbed off with "wait 4 days" or "wait 7 days" or "wait 48hrs". In addition I never recieve promised calls back and have to continually chase them.
I have no issue with speaking to an indian call centre, they all speak good english and apologise constantly but whatever level of person you speak to, yes I have spoken to network support, they still do not have the capability to fix problem.
Home hub is working within acceptable margins and the filters have been chacked. The issue is with BT at exchange level or above.
My question is - Does anyone know of a BT number I can call which will put me in contact with a rep within the UK who will have the ability to fix error or arrange engineer.
I am truly sick of BT but unfortunately NTL/Virgin media do not cover my area so I'm stuck with BT
Solved! Go to Solution.
P.s I've tried posting screenshots of ADSL Stats and speedtest but forum wont allow more than 20,000 characters. How do you get around that?
2. Upstream Test: -provides background information.
We were unable to identify any performance problem with your service at this time.
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You may be able to improve the speed with a few changes at your end, because there are a lot of errors which are slowing your connection down.
But please can you answer this question first.
Which type of master socket do you have?
One of these
Or one of these
Or if you are lucky
One of these
Thank you for your reply. I appreciate what you say but that contradicts British Telecom and four of my neighbours who have BT broadband unlimited package. When I signed up after a line check BT stated that I would recieve 8.5mb as a minimum and upto 18.5mb. These are the speeds my neighbours are getting. (its a new estate so we are on top of each other) I am 3 miles from the exchange, the same as my neighbours. All houses are identical 3 bed detached.
I hope your wrong but if your right something amazing is happening at the adjacent houses
Thank you for your reply. The first socket is the correct illustration. 3 sockets in total in the property. I am using the socket in the front hall. The is a further socket in the lounge next to the tv powerpoints and one socket in the 3bed/study. All have microfilters connected
Can you connect you home hub at this point on the master socket?
This will prove your internal wiring and give you the best possible speed.
This is only temporary, to prove the circuit.
See photo below