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grima00
Beginner
600 Views
Message 1 of 8

Poor connection on smart phone

Hi, my wireless computer is showing a fairly good download/upload speed, 4.3mbps and 820.48mbps, but my smartphone is only registering, 0.19 and 0.36. Has anyone got any idea why this should be. 

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7 REPLIES 7
595 Views
Message 2 of 8

Re: Poor connection on smart phone

You're not connecting to BT wi fi (Fon) via your hub rather than your hubs bb signal by any chance?
AQ.
"Welcome to Royston Vasey - You'll never leave."

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grima00
Beginner
575 Views
Message 3 of 8

Re: Poor connection on smart phone

Hi, how can I check that. As far as I am aware I am connected to the same wi fi as my computer.
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Message 4 of 8

Re: Poor connection on smart phone

Go to settings on your phone, wi fi and you will see by which medium you are connected. Select your own hub rather than bt wifi.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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grima00
Beginner
558 Views
Message 5 of 8

Re: Poor connection on smart phone

Hi, Yes I an signed in to my own hub and my phone is telling me that the signal is very strong...
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Message 6 of 8

Re: Poor connection on smart phone

That's odd. Try wiping all connection history from within your phones settings and then re-estalishing connection via your hub ensuring you dont go for BT wi fi of course.
You dont have any firewall protocols on your phone that inhibit wi fi connection do you?
AQ.
"Welcome to Royston Vasey - You'll never leave."

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grima00
Beginner
539 Views
Message 7 of 8

Re: Poor connection on smart phone

Allan, thanks very much. All fixed and working fine now. I had downloaded AVG anti virus and it was this that was causing the trouble. I have now uninstalled it and everything is back to normal. Many Thanks.....
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Message 8 of 8

Re: Poor connection on smart phone

That's good 🙂

If you mark this issue solved other's in the future will find it much easier.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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