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Beginner
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Message 1 of 12

Poor internet speeds and constant cutting out

Hi, 

 

We joined BT about 3 months ago after being fed up of paying £150 a month for Sky. Thinking 'wow, it's BT, they must be good', but it couldn't be further from the truth.

 

With Sky we were getting 20MBPS download, now with BT Infinity we are hardly getting over 6MBPS.

 

Also, it feels like when there's more than one device using the internet, the whole thing comes to a hault and can't handle it.

 

I've done some browsing on here, and hopefully these are all the results that you need. Let me know if there are any more. 

 

1. Product Name: HomeHub5
2. Serial number: +076286+1532007993
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 30/1/2016
4. Board version: 01 5. VDSL uptime: 0 days, 20:13:30
6. Data Rate: 519 / 6399
7. Maximum Data Rate: 572 / 17743
8. Noise Margin: 7.6 / 19.0
9. Line Attenuation: 43.7 / 30.5
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 561.9 MB / 10.6 GB
12. Broadband username: bthomehub@btbroadband.com

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)80802020--Available
FTTC Range B (Impacted)8051.32015--Available
WBC ADSL 2+Up to 2--1 to 3Available
WBC ADSL 2+ Annex MUp to 2Up to 0.51 to 3Available
ADSL MaxUp to 1--0.75 to 2.5Available
WBC Fixed Rate0.5----Available
Fixed Rate0.5----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available

 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results
Download 5.3
Upload 0.47
Ping 37.75

 

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11 REPLIES 11
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Distinguished Sage
Distinguished Sage
549 Views
Message 2 of 12

Re: Poor internet speeds and constant cutting out

these speeds are terrible compared to the checker estimates

 

are you using the test socket with a new filter and hub connected to filter without any phone extension cable?  if not can you conenct to test socket with filter and repost stats   when connected to test socket check that your extension sockets do not have a dial tone



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Beginner
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Message 3 of 12

Re: Poor internet speeds and constant cutting out

Yep, that's how I ran the tests originally. 

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Distinguished Sage
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Message 4 of 12

Re: Poor internet speeds and constant cutting out

What's the modulation type reported as in your hub?
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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: Poor internet speeds and constant cutting out

I expect G993.2 to confirm the router showing vdsl uptime - still worth a check



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Beginner
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Message 6 of 12

Re: Poor internet speeds and constant cutting out

Sorry how would I find that?

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Distinguished Sage
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Message 7 of 12

Re: Poor internet speeds and constant cutting out

in the hub stats like you posted initially just further down the list



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Message 8 of 12

Re: Poor internet speeds and constant cutting out

14. 2.4GHz wireless network/SSID: BTHub5-F9Q8

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: 13

18. 5GHz wireless network/SSID: BTHub5-F9Q8

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: 40

22. Firewall: Default

23. MAC Address: 5c:dc:96:c5:74:5a

24. Software variant: -

25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

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Distinguished Sage
Distinguished Sage
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Message 9 of 12

Re: Poor internet speeds and constant cutting out

If you have tried test socket with a filter and speed was still the same then you need to phone customer services and get engineer visit as your connection speed is nowhere near your estimated speed from the dslchecker. 



08001114567

 

  Faults  0330 123 4567



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Beginner
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Message 10 of 12

Re: Poor internet speeds and constant cutting out

Thanks. Had one out twice and he keeps saying it's fine but it's not. He says he's amazed we get that speed seeing as we are 2km away from box. 

 

Most annoying thing is that as soon as someone starts using the Internet for something like watching YouTube, it lags for everyone else and won't do anything. Surely that's a router problem? Obviously the speeds are still awful but fixing that would be a start. 

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