For the past few weeks, I have been having continuous drop outs on both Broadband during spells of windy weather. The broadband will drop out every 2-5 minutes, and the SNRM jumps around continually. The constant drop outs have resulted in my SNRM rising from a normal 6dB to nearly 20dB and broadband speed dropping to an almost unusable than 0.2Mb from the usual 5-6Mb.
The unfortunate thing about this is that when there is not as much wind, the connection is stable and the phone line works fine.
Performing the quiet line test with a corded phone plugged into the test socket when the fault exists is impossible as the line drops out before I am able to get to the menu. Performing the quiet line test in the same manner when the wind is calm leads to a mostly silent line with very occasional quiet crackles.
Any advice on how to report this fault while avoiding the scenario of an engineer being sent out on a good day, testing the line and finding nothing wrong, and relieving me of £130 for the privilege of fixing nothing (as has happened to me in the past with an intermittent fault) would be very much appreciated.
Availability Checker Results:
BTW Line Test:
Graph of SNRM during 15/02/2020: