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dizzibits
Aspiring Contributor
879 Views
Message 1 of 20

Poor speed considering

Hi all,

 

I've had infinity 2 for 5 days or so.


When it first was installed I got 75 down 16 up and 12ms ping

 

3 days later and since, Its been 60 down 15 or 1-2 up and 25ms ping.

 

Today, I decided to change the firmware on the modem to discover the line stats and it shows my profile as 19000kpbs up and 63xxx down. When it should be 20000/80000.

 

I am around 50m away from the cabinet. I can see it from my window. I should be getting the full 80000kbps.

 

 

Does anyone have any suggestions?

 

Thank you

0 Ratings
19 REPLIES 19
Longway
Contributor
874 Views
Message 2 of 20

Re: Poor speed considering

Unfortunately speeds do vary. My quoted speed was 63/20, I actually achieve 43/13 on a line length of 100m.

 

You must just have a poor line like mine. It's not really possible for OR to just replace lines just on the bias of poor performance.

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dizzibits
Aspiring Contributor
863 Views
Message 3 of 20

Re: Poor speed considering

I don't think its a poor line. My max attainable is 130xxx kbps. My ip profile is simply set near 20mbps lower than it should be on infinity 2 

0 Ratings
Aarong
Guru
844 Views
Message 4 of 20

Re: Poor speed considering

The profiles for the 80MB package are 76/19, so these will be the max attainable rates that anyone can achieve on Infinity 2. 

 

As shown here which should be on your B.T Account. 

 

This picture is Webby's (another member on the forum), i hope you don't mind me using it buddy 😉

 

Have you tried contacting tech support and raising a fault? 0800 111 4567.

If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
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dizzibits
Aspiring Contributor
818 Views
Message 5 of 20

Re: Poor speed considering

I would take 76/19 all day long.

 

# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 28025 Kbps, Downstream rate = 122644 Kbps
Path: 0, Upstream rate = 16997 Kbps, Downstream rate = 54985 Kbps

 

Though the upload consistently falls and stays below 13xx kbps unless I reboot/reset etc

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phonic
Contributor
780 Views
Message 6 of 20

Re: Poor speed considering

If your true line length is only 50m, you should be getting full speed 80/20.

I'm 300m from the cab, and used to get 72Mb, and 18Mb up for about a month, but those days ended, I'm now on sub 50, and 9.5 up due to the Aluminum cable. 

phonic
Contributor
779 Views
Message 7 of 20

Re: Poor speed considering

Looking at the sync speed, it does look like you've been capped for some reason.

 

dizzibits
Aspiring Contributor
771 Views
Message 8 of 20

Re: Poor speed considering

I promise promise its around 50m, I can see the cab from my window.

 

Do I have aluminium cable too?

 

After the 10 days is up I'm going to keep at them until I am synced properly.

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dizzibits
Aspiring Contributor
768 Views
Message 9 of 20

Re: Poor speed considering

BT wholesale says I can get 80 -

 

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john46
Distinguished Sage
762 Views
Message 10 of 20

Re: Poor speed considering

Hi it looks like the DLM has reduced your IP Profile to stabilise your connection due to line noise problems all you can is just leave the connection alone and hopefully it will increase again over time when the DLM sees the line as stable again