Last Wednesday I received and installed my new Home Hub 3, to replace my existing Home Hub 2. Since then, the connection has been really erratic.
Does simply swapping out a home hub mean the "relearning" process starts, and the line will not settle down for 10 days or so?
Thanks for any advice,
there is no new training period when you replace a router
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Sorry, my message above appears to have lost the formatting!
john46 the connection speed is only 736 so profile will not reset as it is correct. the problem is low connection speed. I would suggest you try the test socket and see if your connection speed improves. if not can you try the HH2 again to rule out a faulty hh3
Thanks for your help, but I think I may have cracked it!
I came across another thread somewhere talking about Macs, Homehubs and ipv6. I've turned off ipv6 (its on by default in Mac OSX Lion) and everything has been stable for nearly 24 hours.
Fingers crossed, problem solved
Hi, I'm connected to the master socket, and have a broadband accelerator fitted.
Spoke too soon on previous post, connection up and down again now, started at about 6.30, same as last night and the night before.
Trying OpenDNS servers now!