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Distinguished Sage
Distinguished Sage
157 Views
Message 21 of 26

Re: Poor speeds after new home hub

please can you post the connection time and speed which have been missed off



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Sharcuk
Aspiring Contributor
149 Views
Message 22 of 26

Re: Poor speeds after new home hub

Apologies,

 

Connection Information
Line state:Connected
Connection time:4 days, 02:05:49
Downstream:736 Kbps
Upstream:448 Kbps
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Distinguished Sage
Distinguished Sage
144 Views
Message 23 of 26

Re: Poor speeds after new home hub

have you tried to connect to the test socket without the accelerator?   your connection speed is low for your attenuation



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Sharcuk
Aspiring Contributor
138 Views
Message 24 of 26

Re: Poor speeds after new home hub

Connected via the test socket, stats from router are:

 

Connection Information
Line state:Connected
Connection time:0 days, 00:05:19
Downstream:576 Kbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.0 dB / 15.0 dB
Line attenuation (Down/Up):59.7 dB / 31.5 dB
Output power (Down/Up):14.8 dBm / 11.9 dBm
FEC Events (Down/Up):15342 / 1
CRC Events (Down/Up):1716 / 1
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):639 / 8
Error Seconds (Local/Remote):177723 / 10185

 

Speedtester shows:

 

IP profile 500Kbps

DSL connection rate 576Kbps

Download speed 336Kbps

 

Appears to be worse when connected to the test socket without the accelerator

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Sharcuk
Aspiring Contributor
102 Views
Message 25 of 26

Re: Poor speeds after new home hub

1 week on and the connection is still ropey, one minute its fine, the next connection total fails. I've finally given up on the HH3 and re-connected the HH2, everything appears to be working fine.

 

Any ideas how I can go about getting the HH3 replaced?

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Distinguished Sage
Distinguished Sage
99 Views
Message 26 of 26

Re: Poor speeds after new home hub

phone CS India and say the HH3 is not working/broken  08001114567



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