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Aspiring Contributor
274 Views
Message 21 of 26

Re: Poor speeds and disconnections.

Download speedachieved during the test was - 220 Kbps
 For your connection, the acceptable range of speedsis 100-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.3:26.12:65.71 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

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Distinguished Sage
Distinguished Sage
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Message 22 of 26

Re: Poor speeds and disconnections.

looks like it has reset again as speed on btspeedtester is 2080 which is different from router stats but the profile it at 350 which is due the the previous connection speed of 448.

 

you can check this and see if anything helps

http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
 otherwise need to wait on mods getting back to you



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Aspiring Contributor
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Message 23 of 26

Re: Poor speeds and disconnections.

Mnay thanks to David Moon for his email 🙂

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Distinguished Sage
Distinguished Sage
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Message 24 of 26

Re: Poor speeds and disconnections.

is it now fixed?



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Aspiring Contributor
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Message 25 of 26

Re: Poor speeds and disconnections.

No, but he's done some tests on my line and can see that there is a problem. He has kindly booked an engineer to come out so fingers crossed this will be sorted soon.

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Distinguished Sage
Distinguished Sage
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Message 26 of 26

Re: Poor speeds and disconnections.

great

 

please update after the engineer visit which I expect to be a success



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