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Newbie
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Message 1 of 15

Poor speeds on Infinity 2

Good evening

 

I'm on Infinity 2 and have been for 2 years now. When we first had the install, and all last year, I was hitting up to 80Mb download speeds regularly with constant 17Mb upload.

 

Since November or so, I've found that I cannot hit any speed at any time of day over 30Mb. Upload never gets above 10Mb. In fact I regularly see sub 5Mb up and sub 3Mb down, I reboot the homehub and it jumps up again but never to anything like the original speeds. This concerns me as the cabinet is around 12 feet from where I sit in the front room and the master socket is just inside the house in the hall.

 

I suspect a homehub problem given that the reboot affects the speeds, twinned with a throttling or line issue. Given that my Infinity 2 was marketed as unlimited I would hope there is no throttling but suspect there may be something in the fine print that lets them get away with it.

 

Penny for your thoughts?

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Expert
662 Views
Message 2 of 15

Re: Poor speeds on Infinity 2

Yeah its strange that is how that happens, same thing happens to me, how for the first 12 months of being on Infinity you get excellent speeds then all of a sudden when after a couple of years of loyalty when you dont matter anymore and your put on the back burner by BT/Openreach your speeds start to take a nose dive along with your estimates! hmm, I wonder why???? But look of course if your not happy then you can always complain to the obudsman Smiley Wink

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Highlighted
Aspiring Contributor
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Message 3 of 15

Re: Poor speeds on Infinity 2

I've barely been with BT for 5 months and since early December been getting 4.5mbps.  Its dreadful, I have even took the home hub into the hallway and plugged direct into the master socket.

 

Having an engineer call out next week with the obligatory message that I could be charged £129.99.  This is just ludicrous.

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Distinguished Guru
623 Views
Message 4 of 15

Re: Poor speeds on Infinity 2

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Aspiring Contributor
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Message 5 of 15

Re: Poor speeds on Infinity 2

1. Product Name: HomeHub5
2. Serial number: +076284+1418008127
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated 4/12/2014
4. Board version: 01
5. VDSL uptime: 0 days, 00:43:38
6. Data Rate: 2296 / 4695
7. Maximum Data Rate: 20492 / 31119
8. Noise Margin: 23.1 / 31.3
9. Line Attenuation: 0.0 / 12.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 18.2 MB / 40.3 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
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Distinguished Sage
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Message 6 of 15

Re: Poor speeds on Infinity 2

your noise margin is very high indicating a line fault once the fault is cleared the engineer should carry out a reset which should improve your speed
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Aspiring Contributor
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Message 7 of 15

Re: Poor speeds on Infinity 2

I suppose the important question is.. Does that mean It is likely to cost me £130
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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Poor speeds on Infinity 2


@flatpete wrote:
I suppose the important question is.. Does that mean It is likely to cost me £130

Why should it. If you have a fault that is not to do with your internal wiring you will not be charged for an engineer call out.

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Newbie
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Message 9 of 15

Re: Poor speeds on Infinity 2

Back to the problem described in the OP then...

 

I plugged straight into the OR modem as a test. I hit 67Mb. Could there be anything at fault other than the HH3 given this?

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Distinguished Guru
572 Views
Message 10 of 15

Re: Poor speeds on Infinity 2

Sounds like the Homehub is the problem

 

You could try a factory reset of the Homehub before asking for a replacement
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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