I've run some more tests this evening, speeds varied from 4 to this speed which was the best! A bit faster, but still much slower. In the past I've always gotten at least 14Mbps or so even in peak times.
Even when you get what you call an "normal" speed of 10 - 15 Mbps this is still poor for Infinity and may be an indication of a fault on your line or with your equipment.
Run this checker to see what the estimate is for your line
Use this speed tester then carry out the further diagnostics and post back all the results including your IP profile for up and down.
Thanks for the advice and links! I ran and got the results below, a bit grim as you can see 😕
As you have said, pretty grim. Couple of things to try:
Carry out ONE reset of the Openreach modem then run speed test again.
If the results are still bad make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and run the speed test again. If it improves you will know it is a faulty hub. If no improvement it is either a modem, line or exchange fault.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the Internet then click make a new connection Broadband PPPoE
Step5: Username Internet@btbroadband.com and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
Thank you, I did try running the speedtest once more connected directly to the modem and no improvement (sorry forgot to save screenshot). I guess I'll have to wait for BT's dreaded tech support to get back to me.
I guess you will have to report a fault. If you have done a direct connection to the modem then that usually means the problem is outwith your control and will lie with either the modem being faulty, the initial install being faulty or a line,exchange problem all of which will require an engineer to investigate.