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Port 21

Can anyone help with this please it's driving me nuts. i am unable to enable port 21 for ftp purposes,my set up is Huawei hg612 modem & a netgear DGND3700v2.I use Kaspersky Anti virus/Firewall & I'm running Windows 8.1.I use Filezilla & I can ftp into my xbox so I know the program works but when i try to connect to a server it times out,I've tried a port checker and it tells me it is closed.I have changed settings but these have made no difference on both the router and modem.i have also after googling the problem gone through the run/cmd box & ftp into the server ok.hope that makes sense many thanks for any help

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