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Miketurner201
Contributor
1,371 Views
Message 1 of 14

Port problem in the exchange followed by Network problem - any ideas appreciated.

Hi

 

Can anyone help me if finding out exactly what is meant by 'Port problem in the exchange' followed by a 'Network problem'.

I've been waiting for space in the street cabinet to enable me to be connected to BT fibre broadband.  Was then given a date when it would be connected and the BT engineer then said there is a port problem in the exchange.  I presume that means there was a space in the cabinet as I was told there was not and then some time later then told I'm going to be connected, so I presume a space in the street cabinet became available.

 

Now its been checked further and BT saying a 'Network issue is still being addressed'

 

Can anyone shed any light on either of these two problems 'Problem Port in the exchange' followed by a 'Network issue'.

 

Or have an idea what technical questions I can ask BT next time they get in touch.

 

 

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13 REPLIES 13
john46
Distinguished Sage
1,364 Views
Message 2 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome


sounds like there may still a port capacity problem at your cabinet the above link will show if there is still a capacity issue at your cabinet
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Miketurner201
Contributor
1,344 Views
Message 3 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

 

 Hi John

 

Having trouble reducing the kb size of the screen print but I will keep trying and let you know, thanks.

 

Mike\

 

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Miketurner201
Contributor
1,335 Views
Message 4 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

 

Hi John

Got there in the end.  Here is a listing I've just got from the DSL checking page.

Pasted Graphic.gif

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licquorice
Distinguished Sage
Distinguished Sage
1,326 Views
Message 5 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

As you can see from the screenshot, there is a waiting list for Infinity as the cabinet is full. Until/if extra capacity is provided, you will only get service if a port becomes spare. Note that all service providers, not just BT, will be awaiting spare ports.

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Miketurner201
Contributor
1,319 Views
Message 6 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

Hi

Thanks for the info.  I wonder why BT Executive Level Complaints told me I was going to be connected and gave me a connection date then on the date said there was a problem in the exchange followed a week later by a problem on the network?

 

Could they be making it up as they go along ?

 

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licquorice
Distinguished Sage
Distinguished Sage
1,308 Views
Message 7 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

Surely not!!! Smiley Surprised

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Webby
Distinguished Sage
1,303 Views
Message 8 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

It's possible there was a spare port and a customer who is already connected had their port go faulty and the spare port was taken up.

There are a couple of other similar scenarios which could cause this problem.
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RogerB
Guru
1,300 Views
Message 9 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

It would be very difficult to reconcile orders coming into BT Retail for Infinity ... and orders coming into other providers for Infinity, and expecting BT Openreach to give an accurate answer (in my view). And as we know, BTo cannot show a preference to any individual provider.
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licquorice
Distinguished Sage
Distinguished Sage
1,292 Views
Message 10 of 14

Re: Port problem in the exchange followed by Network problem - any ideas appreciated.

This is where the whole thing is crazy. Openreach should administer a waiting list where customer requests from all ISP's are added in the order they are received and allocated accordingly.

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