Can anyone help me if finding out exactly what is meant by 'Port problem in the exchange' followed by a 'Network problem'.
I've been waiting for space in the street cabinet to enable me to be connected to BT fibre broadband. Was then given a date when it would be connected and the BT engineer then said there is a port problem in the exchange. I presume that means there was a space in the cabinet as I was told there was not and then some time later then told I'm going to be connected, so I presume a space in the street cabinet became available.
Now its been checked further and BT saying a 'Network issue is still being addressed'
Can anyone shed any light on either of these two problems 'Problem Port in the exchange' followed by a 'Network issue'.
Or have an idea what technical questions I can ask BT next time they get in touch.
Having trouble reducing the kb size of the screen print but I will keep trying and let you know, thanks.
Got there in the end. Here is a listing I've just got from the DSL checking page.
As you can see from the screenshot, there is a waiting list for Infinity as the cabinet is full. Until/if extra capacity is provided, you will only get service if a port becomes spare. Note that all service providers, not just BT, will be awaiting spare ports.
Thanks for the info. I wonder why BT Executive Level Complaints told me I was going to be connected and gave me a connection date then on the date said there was a problem in the exchange followed a week later by a problem on the network?
Could they be making it up as they go along ?
This is where the whole thing is crazy. Openreach should administer a waiting list where customer requests from all ISP's are added in the order they are received and allocated accordingly.