Thanks, I've done what you suggested. When i dial 17070 it is a automated bt message telling me my phone number & other info from BT! The same phone number I've always had which bt are saying that sky can't release until the 24th.... if its not yet been released by sky then how come its bt on the automated message?
My children are becoming really frustrated now having no internet. They cant do their course work & are getting in trouble at school for it & to top it off we all use amazon fire sticks to watch tv & dont have a outdoor arieal. So neither can we watch tv aswell. My son had used up all his mobile data within 12 hours filling out forms etc for his future in the army which gets renewed on the 18th of the month.