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Distinguished Expert
254 Views
Message 11 of 21

Re: Possible to get a fault check?

np
you have to ring the help desk to report a fault but they probably wont call out an engineer unless you manage to persuade them
have you tried contacting the mods here?
0 Ratings
sb89
Beginner
251 Views
Message 12 of 21

Re: Possible to get a fault check?

Yeah, I used the contact form. Would prefer not to ring call centres as I find them useless and will just annoy me even further haha.

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Distinguished Expert
247 Views
Message 13 of 21

Re: Possible to get a fault check?

tbh i cant see you noticing the odd 5 or 10 megabits
0 Ratings
sb89
Beginner
197 Views
Message 14 of 21

Re: Possible to get a fault check?

Now my profile has went down to 28 mbps. Surely going from 48 mbps to 28 mbps is enough to get a fault check/profile reset?

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Guru
195 Views
Message 15 of 21

Re: Possible to get a fault check?

You can check your line for faults by yourself, follow these steps!

 

1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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sb89
Beginner
184 Views
Message 16 of 21

Re: Possible to get a fault check?

Said I had a major service outage on 2nd of Novermber. Could this be the reason for the drop in ip profile?
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Guru
182 Views
Message 17 of 21

Re: Possible to get a fault check?

Hmmm, did you have loss of broadband service on that day If so, yes it could of dropped your IP profile.

 

Have you ran a phone line check yet?

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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sb89
Beginner
177 Views
Message 18 of 21

Re: Possible to get a fault check?

This issue is already known to us

Telephone number checked
###############


Title: Major Service Outage

Cause: There has been a major disruption to services in the area

Reason for extended duration: We are working to restore your connection as quickly as possible. For more information, please contact us on 0800 800 151.

Estimated completion date 02 NOV 2012 AM

 

That's what was shown when i ran the fault check.

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Guru
175 Views
Message 19 of 21

Re: Possible to get a fault check?

Ring the phone number, they will be able to give you an update on the status of the problem.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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sb89
Beginner
173 Views
Message 20 of 21

Re: Possible to get a fault check?

My internet is working, I don't need an update of the status of that fault.

 

I'm asking if that fault potentially caused my profile to drop.

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