cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
306 Views
Message 11 of 22

Re: Postcode lottery

Go to solution
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):6673 / 57
Error Seconds (Local/Remote):1276 / 77

 

missing data from ...more details

0 Ratings
Highlighted
Distinguished Sage
301 Views
Message 12 of 22

Re: Postcode lottery

Go to solution

as has been already posted you are on a very long line and there are only a few things that can be tried to increase your speed you could try this link  http://www.filesaveas.com/jarviser/bellwirenutshell.html  removing the bell wire from all sockets  is  a good place to start 

0 Ratings
Highlighted
Guru
Guru
298 Views
Message 13 of 22

Re: Postcode lottery

Go to solution
Unfortunately the external NTE does not have a test socket that the end user can use, but there is a test socket that can be used by BT Openreach.

However as it is a new building then it is unlikely to be your internal wiring.

I would leave the home hub at entry point where the line comes into the house from the external NTE as this will give you the best speeds and also look at bell wire removal as john46 has said.

Have you tried the http://speedtester.bt.com (not beta version) speedtest? Best done with a wired connection to PC as wifi can get a lot of interference.

Please remember to keep router connected 24/7 as alot of disconnections/ restarts/ resets can cause problems.

If your in an area that is running a broadband support scheme then that can help. Like the Welsh Government Broadband Support Scheme and local community schemes can also help.

Cheers,
James

jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
Highlighted
Distinguished Sage
290 Views
Message 14 of 22

Re: Postcode lottery

Go to solution
to be honest the internal wiring may well be a problem as it is normally put in by site electricians and the connected to the external NTE having seen the standard of work I would start again myself but that is not always practical for many
0 Ratings
Highlighted
Beginner
290 Views
Message 15 of 22

Re: Postcode lottery

Go to solution

Thanks for the suggestion on bell wire removal.....I did read up on this.......and was informed, whilst looking at one of those master plates that are supposed to boost speed,that new installs did not have bell wires?!?!?!?  and therefore these plates won't help.

 

 

0 Ratings
Highlighted
Distinguished Sage
286 Views
Message 16 of 22

Re: Postcode lottery

Go to solution
correct the removal of the bell wire is more effective i have come across many cases of new builds with bell wires
the only wires need to be connected are those on terminals 2 & 5 on each socket
0 Ratings
Highlighted
Beginner
283 Views
Message 17 of 22

Re: Postcode lottery

Go to solution

Just checked, no bell wires....2 wires only.

0 Ratings
Highlighted
Distinguished Sage
277 Views
Message 18 of 22

Re: Postcode lottery

Go to solution
in that case there is little that can be done to improve your speed i am afraid
0 Ratings
Highlighted
Guru
Guru
275 Views
Message 19 of 22

Re: Postcode lottery

Go to solution
Unfortunately from your ADSL line statistics your on a very long line (approx 4.6km long) which is why you have a low download speed. For your line length I would have estimated a speed between 1-1.7mb for a good line.

If there is no bell wires and by looking at your ADSL statistics I can see no where that can  improvement your connection until  there is an upgrade your exchange and area.

Are you able to post the speed test results from http://speedtester.bt.com (not beta version) with the IP profile to make sure your no in a banded profile or anything like that.

Unfortunately until your exchange is BTw 21cn upgraded and adsl2+ enabled then there won't be any improvements to your connection (on any ISP/ Service provider) and even then with your line being so long you may not see any improvements with ADSL2+ enabled on your line as your line is too long to see any improvements and /or your line can't cope with ADSL2/2+ so they will move you onto the new 21cn network but kept on ADSLMax.

The only chance you have to get in the fast lane is a fibre optic broadband connection.

You can check when your exchange is going to be upgraded by going to http://www.superfast-openreach.co.uk/where-and-when/

Some other helpful websites:

1) Register your yourself as a Broadband not/slow spot: http://www.broadband-notspot.org.uk/

2) Look out for local government broadband support like the Welsh Government Broadband Support Scheme

3) look out for local community Broadband Schemes (local community council and local MP's can help)

4) Register your interest for a fibre broadband service. BT Openreach will then let you know when it is available in your area: http://www.superfast-openreach.co.uk/expression-gen.aspx

I live in a rural area in Wales and have a 5km long line with a 0.9-1.2mb download speed, so I know what it's like to have slow broadband.

Hope that helps,

Cheers,
James

jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
Highlighted
Distinguished Sage
268 Views
Message 20 of 22

Re: Postcode lottery

Go to solution
With your line length you are very unlikely to make any improvement with 21cn / adsl2+ as router do not produce accurate attenuation figure at that length your line coul be well over 4.8 km
0 Ratings