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Aspiring Expert
Message 1 of 3

Postcode woes

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Many years ago (about 20 I think) Royal Mail changed our postcode.  Over the years I have phoned and emailed BT many times and have always been dealt with by a very helpful person who promises to sort this out.  


Now the postcode on my bills has been updated, however whenever I try to do something online (change calling plan, order infinity etc) it never recognises my postcode and I have to remember and put in the 20 year old out of date one and then it works.  This means that homehubs etc always get sent to the old postcode.  Recently I had a problem trying to add BT Sport to my sky box as the postcodes did not match.


Last time I phoned I was told that it was impossible to update the old incorrect one in the BT database to the new ( by 20 years one) short of discontinuing the phone service and restarting it


Is there any solution



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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Postcode woes

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I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





Message 3 of 3

Re: Postcode woes

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Hi Duncansby,


I'll be able to get your address details corrected. Please send me in your details using the "Contact The Mods" link found in my profile.





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