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nkjG4NvlQ3LI
Contributor

on ‎10-01-2021 12h32

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Message 1 of 5

Potential move to BT Basic from Halo1 product - possible to keep BT mobile SIMs as they are?

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My cousin has fallen on hard times due to Covid and is skint. With 2 teenagers inthe house and his otehr half he naturally has 4 BT Mobile sims, one main one (his own) and 3 family SIMs. 

He currently has VDSL/FTTC/"Fibre" on a Halo package. 

He definitely should qualify for BT Basic and putting it mildly, just can't afford his VDSL package any more. (He realises there will be a huge change in useability going from VDSL to ASDL, a technical step back in time to 2003 for him, but has no financial choice)

All SIMs, and the Halo package itself are out of contract right now, rolling over monthly.

 

Q. If he changed to BT Basic, will he still qualify for the Family SIM prices and would they continue as normal?

 

 

 

 

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4 REPLIES 4
NeilO
Moderator
Moderator

‎10-01-2021 13h02 - edited ‎10-01-2021 13h03

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Message 2 of 5

Re: Potential move to BT Basic from Halo1 product - possible to keep BT mobile SIMs as they are?

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Hi @nkjG4NvlQ3LI welcome to the community and thanks for posting, I'm sorry to hear of your cousins hard times it's an unfortunate situation to be in. The good news is that BT Basic customers can have BT Mobile and as he will be continuing with BT broadband the discounts can continue as is. 

Neil

nkjG4NvlQ3LI
Contributor

on ‎10-01-2021 13h06

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Message 3 of 5

Re: Potential move to BT Basic from Halo1 product - possible to keep BT mobile SIMs as they are?

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That's great thanks, with the kids the change would have been a huge logistical problem to change otherwise 🙂

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-Richie-
Guru

on ‎10-01-2021 13h10

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Message 4 of 5

Re: Potential move to BT Basic from Halo1 product - possible to keep BT mobile SIMs as they are?

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@nkjG4NvlQ3LIwrote:

Q. If he changed to BT Basic, will he still qualify for the Family SIM prices and would they continue as normal?

One thing to note is Halo gives double mobile data, fastest 4G and the keep connected promise, these benefits would be lost.

I hope your cousin gets back on his feet soon 🙂

nkjG4NvlQ3LI
Contributor

‎10-01-2021 13h16 - edited ‎10-01-2021 13h18

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Message 5 of 5

Re: Potential move to BT Basic from Halo1 product - possible to keep BT mobile SIMs as they are?

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Yes thats a known factor (should have mentioned it in first post actually) - though all their current usage is far less than half their current allowance.

The kids are athletes so spend a lot of time outside, but not really fiddling on their mobiles. Rare these days

 

edit: and I'm posting them an OpenWRT router to be used as a plug-in-behind-their HH "Dumb AP", with a 4G USB dongle and a prepaid data SIM  for line fault emergencies.

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