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Newbie
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Message 1 of 13

Power cut now slow download speed

Hello.

I have had BT broadband Home Hub 4 since August and it has been ok.

On 3/11/13 our home and about 400 others had a power cut for 2 hours. When the power was restored the router fired up ok and all seemed well.

A few days after i noticed when downloading on iplayer it took ages to complete so i checked the router settings and it appears that i was put on dlm. I was on i think 7100 down and 660 up before the power cut but now i am on 5559down and 800 up since 10 November.

How can i get back to what i had before.

I dont have new socket just an old bt one for over 15 years.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Power cut now slow download speed

It will usually recover on its own. Sometimes a short (10 second) disconnection on the ADSL input will force it to reconnect at a higher speed, or you can just leave it alone.

 

Its all automatic, see Why has my speed dropped

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Newbie
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Message 3 of 13

Re: Power cut now slow download speed

It has been 11 days since it last changed while on dlm and 18 days since we had the power cut.

Are you suggesting i turn the router off for a few seconds then?

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Power cut now slow download speed

can you post the adsl stats from your router first before doing anything else



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Newbie
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Message 5 of 13

Re: Power cut now slow download speed

These are the stats. 1stis the latest and the bottom one is just after the power was restored.

05:39:24, 10 Nov.(258893.630000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
05:39:23, 10 Nov.(258892.740000) DSL line rate: 800 Kbps upstream, 5559 Kbps downstream

 

 

11:22:59, 03 Nov.( 89.290000) DSL noise margin: 5.40 dB upstream, 3.10 dB downstream
11:22:58, 03 Nov.( 88.290000) DSL line rate: 770 Kbps upstream, 7288 Kbps downstream
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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Power cut now slow download speed

as you are on adsl2/2+ your profile will be correct so can you run btspeedtester and when first test completes can you run diagnostic test and post results please   do not reset before doing test

 

btspeedtester



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Newbie
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Message 7 of 13

Re: Power cut now slow download speed

I tried the speedtest and then went to do the further diagnostics but after a few seconds the page stops and some IE displays some stuff and if i refresh the page and try again it says i have to wait 10 mins.

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Power cut now slow download speed

if you are having hassle with diagnostic test then can you post results of first test



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Message 9 of 13

Re: Power cut now slow download speed

1st part of test is

4.77mb download

0.55mb upload

39.00 ping

Further diagnostics comes back as cannot connect to website.

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: Power cut now slow download speed

so for a connection speed of 5559 then download speed of 4.77mb is about right and good



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